University Health Services Appeals Committee

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Policy Number:

UW-2105

Responsible Office:

University Health Services

University Policy

Rationale/​Purpose:

To provide students a formal appeal process for grievances involving the University Health Services (UHS) health care delivery system.

To provide a timely and equitable organizational response to a student’s grievance involving the UHS health care delivery system.

 

Policy:

1. Policy Detail

   1. The Executive Director appoints committee members and the chair.
   2. The Committee shall consist of representatives from the major program areas (Administrative Services, Medical Services, Mental Health Services, Environmental and Occupational Health and Prevention Services. A campus representative outside of UHS shall be appointed.  The SHIP Program Manager shall serve as an ex-officio member. 
   3. Committee membership is usually for 2 years. Members can be reappointed.  The Committee will meet on an ad-hoc basis after the chairperson receives a written grievance.

2. Charge to the Committee

   1. The Committee will act as the formal appeal group that reviews a student’s written grievance with managerial decisions regarding aspects of care, UHS bills, or aspects of the student health insurance plan made at the director level or above. 

Procedure:

1. Complaints and grievances will be initially handled by the UHS Student Relations Manager and/or area manager. If resolution cannot be made, complaints and grievances will then be forwarded to the area director.
2. Students whose complaint or grievance cannot be handled by the area director will be informed of the ability to submit a written complaint or grievance to the appeals committee through the Director of Administrative Services.
3. Upon receipt of the complaint/grievance the Director of Administrative Services will convene the Appeals Committee. Review and communication of any decisions will generally be completed within 30 days of receipt.

Policy Administration

Approval Authority:

Associate Vice Chancellor & Executive Director

Policy Manager:

Associate Vice Chancellor & Executive Director

Contact:

Executive Assistant, University Health Services -- Pam Miller, pamela.miller@wisc.edu

Effective Date:

05-07-2018

Revised Dates:

04-01-2018

Reviewed Dates:

04/01/2018

Retrieved:

04-24-2024 13:48:10