Vendor Complaint

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Policy Number:

UW-3061

Old Policy Number:

PPP 22

Responsible Office:

Purchasing Services, Division of Business Services

University Policy

Policy:

Complaints or problems with a contract or a vendor should be reported to Purchasing Services.

Procedure:

1. PROCEDURES:

   The department should contact the vendor when a problem arises and attempt to resolve the problem.

   1. If a satisfactory resolution to the problem cannot be reached, the department should process a Vendor Complaint Report. The department should provide as detailed an explanation of the problem or complaint as possible and e-mail the Complaint Report to the Contract Manager (Purchasing Agent as noted on the contract).
   2. The Contract Manager will investigate, take action and provide a written detailed report to the department of any actions taken.

External References:

PRO-413 – Reporting Supplier Complaints

Wis. Stats. 16.705(6)/16.72

Wis. Adm. Code Chapter Adm. 10.14

Policy Administration

Approval Authority:

Assistant Vice Chancellor & Controller

Policy Manager:

Director of Purchasing Services

Contact:

Purchasing Services -- Purchasing Services, purch@bussvc.wisc.edu, (608) 262-1526

Effective Date:

04-20-2001

Retrieved:

04-19-2024 19:10:17