Purchasing Services, Division of Business Services
Complaints or problems with a contract or a vendor should be reported to Purchasing Services.
The department should contact the vendor when a problem arises and attempt to resolve the problem.
If a satisfactory resolution to the problem cannot be reached, the department should process a Vendor Complaint Report. The department should provide as detailed an explanation of the problem or complaint as possible and e-mail the Complaint Report to the Contract Manager (Purchasing Agent as noted on the contract).
The Contract Manager will investigate, take action and provide a written detailed report to the department of any actions taken.