Transactions eligible for refunds
- Transactions may be eligible for a refund if the refund is requested during the same fiscal year the transaction was completed, or if the refund is requested within 90 days after the end of the previous fiscal year. Unless otherwise noted, this timeframe governs the refund eligibility timeframe for all transaction types listed in this policy.
- Refunds requested after 90 days of the end of the previous fiscal year must be approved by a director in UW-Madison Transportation Services.
- Payroll deductions are not refundable. Customers must return their permit or bus pass or cancel their bike locker/cage assignment to cancel future payroll deductions.
Refunds for web/online transactions
- Eligible credit card transactions (Visa, MasterCard, American Express, or Discover) completed through the UW-Madison Transportation Services web portal may be refunded to the original payment method via Transact Payments (formerly CASHNet) up to 270 days after the original transaction date.
- Refunds requested more than 270 days after a credit card transaction was completed through the UW-Madison Transportation Services web portal may be refunded by check issued through UW Accounts Payable.
Refunds for in-person and telephone transactions
- Credit card transactions (Visa, MasterCard, American Express, or Discover) completed at a UW-Madison Transportation Services customer service location may be refunded to the original payment method via credit card terminal.
- Refunds for credit card transactions completed in person at a UW-Madison Transportation Services customer service location may be processed over the phone.
- If the original credit card used to complete a transaction is expired or canceled, a refund may be issued via check through UW Accounts Payable.
- Cash transactions completed at UW-Madison Transportation Services customer service locations may be refunded via check issued through UW Accounts Payable.
- Personal or corporate check transactions completed at a UW-Madison Transportation Services customer service location may be refunded via check issued through UW Accounts Payable.
Refunds for transactions conducted in UW-Madison parking ramp locations
- Transactions may be conducted in UW-Madison parking ramp locations at self-serve pay-on-foot kiosks or in person with a booth attendant. Customers seeking a refund for a transaction completed in a UW-Madison parking ramp must obtain a refund request form from a UW-Madison Transportation Services employee at a booth office in the parking ramp, or from a customer service representative at a UW-Madison Transportation Services office location. Refund Request forms may also be obtained online.
- The refund request form must be returned to UW-Madison Transportation Services within 30 days of the original parking transaction with accompanying documentation.
- If the transaction is deemed eligible for refund, the refund may be issued to the credit card used for the original transaction. If the original transaction was completed via cash or check, or if the credit card used for the original transaction is canceled or has expired, a refund may be issued via check issued through UW Accounts Payable.
- Customers should only have one valid Transportation Services permit in their vehicle at any time. If a customer has more than one permit in their vehicle and multiple permits are charged by the gate equipment in Transportation Services ramps, Transportation Services will not be responsible for refunds of double charges or value deductions to those permits.
Refunds for third-party transactions
- Transactions completed via third-party sales may be refunded via the FP&M Administrative Billing process.
- Third-party refunds will be processed using the associated TS number utilizing the same method the charge was created in T2.
- The monthly billing process, in collaboration with FP&M BOP, will determine the appropriate refund methodology for third-party sales.
There may be other sales not covered by the broad categorizations in this policy. If a refund is required that does not fit within these categories, the UW-Madison Transportation Services Business Manager will determine the most appropriate refund applicability and method.